Shipping Policy

Effective Date: 5th July 2026

At Anokhi Dokan, we are committed to providing a reliable and efficient delivery experience for our customers across the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA). This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

All orders are processed after successful payment confirmation.

Orders are typically processed within 1–2 business days, excluding weekends and public holidays. During peak shopping periods, promotional campaigns, or public holidays, order processing may require additional time.

Once your order has been processed and dispatched, you will receive a shipping confirmation email or message containing your shipment details and, where available, a tracking number.

2. Delivery Areas

We currently deliver to addresses within:

• United Arab Emirates (UAE)

• Kingdom of Saudi Arabia (KSA)

If delivery to your location is unavailable, you will be notified during checkout or contacted by our customer support team.

3. Estimated Delivery Time

Estimated delivery times are as follows:

Destination	Estimated Delivery Time
United Arab Emirates (UAE)	2–5 Business Days
Kingdom of Saudi Arabia (KSA)	3–7 Business Days

Delivery times are estimates only and may vary depending on your location, courier operations, customs procedures (where applicable), weather conditions, public holidays, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping fees are calculated during checkout based on your delivery location, order value, and selected shipping method.

From time to time, Anokhi Dokan may offer free shipping promotions. Any such promotions will be clearly communicated on our website and will be subject to the applicable promotional terms and conditions.

5. Order Tracking

Once your order has been dispatched, you may receive shipment tracking information via email or SMS, depending on the courier service used.

Tracking updates are provided by our delivery partners and may require some time to appear after dispatch.

6. Delivery Responsibility

Customers are responsible for providing accurate and complete shipping information, including:

• Full name

• Delivery address

• Contact number

• Email address (if applicable)

Anokhi Dokan shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If a shipment is returned to us due to an incorrect address, unsuccessful delivery attempts, or refusal to accept delivery, additional shipping charges may apply before the order can be re-dispatched.

7. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

• Adverse weather conditions

• Public holidays

• Customs inspections or clearance procedures

• High shipment volumes

• Courier operational delays

• Government regulations or restrictions

• Force majeure events

Anokhi Dokan will make reasonable efforts to keep customers informed of significant delivery delays whenever possible.

8. Customs, Duties, and Taxes

For orders shipped within the UAE and KSA, applicable taxes or government charges will be handled in accordance with local laws and regulations.

If any customs duties, import charges, or additional government fees become applicable due to specific shipping circumstances, the customer may be responsible for such charges unless otherwise stated during checkout.

9. Failed Delivery Attempts

Our delivery partners may make multiple delivery attempts depending on their policies.

If delivery cannot be completed because:

• The customer is unavailable,

• The delivery address is incorrect,

• The shipment is refused,

• The customer cannot be contacted,

the package may be returned to our facility. Re-delivery may require payment of additional shipping charges.

10. Damaged or Missing Shipments

Please inspect your order immediately upon delivery.

If your package appears damaged, incomplete, or you receive the wrong item, please contact us within 48 hours of receiving your order.

To assist us in resolving the issue promptly, please provide:

• Your order number

• Photographs of the package and product

• A brief description of the issue

We will investigate the matter and provide an appropriate resolution in accordance with our Return & Refund Policy.

11. Lost Shipments

If your shipment has not arrived within the estimated delivery period, please contact our customer support team.

We will coordinate with the shipping carrier to investigate the shipment status and work toward an appropriate resolution.

A shipment will only be considered lost after confirmation from the courier or following the completion of the courier's investigation process.

12. Order Changes and Cancellations

Customers are encouraged to review their orders carefully before completing the checkout process.

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has been processed or dispatched, we may not be able to accommodate changes or cancellations.

13. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Anokhi Dokan

Email: anokhidokan@gmail.com