Effective Date: 5th July 2026

Welcome to Anokhi Dokan. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing our website, placing an order, or using any of our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue the use of our website and services.

These Terms apply to all visitors, customers, and users of the website.

1. About Anokhi Dokan

Anokhi Dokan is an online retail business serving customers in the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA). We are committed to providing quality products and a secure shopping experience.

Our website, products, services, and all related content are owned and operated by Anokhi Dokan.

2. Eligibility

By using our website, you confirm that:

• You are at least 18 years of age, or you are using the website under the supervision of a parent or legal guardian.

• You have the legal capacity to enter into binding agreements under the laws applicable in your country.

• All information you provide is accurate, complete, and up to date.

• You will use this website only for lawful purposes.

We reserve the right to refuse service, suspend accounts, or cancel orders if false or misleading information is provided.

3. Customer Account

You may create an account to make purchases and manage your orders.

You are responsible for:

• Maintaining the confidentiality of your account credentials.

• Restricting access to your account.

• Ensuring all information associated with your account remains accurate and current.

• All activities conducted through your account.

If you believe your account has been accessed without authorization, please contact us immediately.

Anokhi Dokan reserves the right to suspend or terminate any account that violates these Terms or is suspected of fraudulent or unlawful activity.

4. Products and Product Information

We strive to ensure that all product descriptions, specifications, pricing, and images displayed on our website are accurate.

However:

• Product colors may vary slightly due to different screen settings and device displays.

• Packaging and product appearance may differ from images shown on the website.

• Minor variations in dimensions, materials, or finishes may occur depending on manufacturing processes.

We reserve the right to:

• Modify product descriptions at any time.

• Discontinue any product without prior notice.

• Limit quantities available for purchase.

• Correct any typographical or pricing errors.

Availability of products is subject to stock levels.

5. Orders and Acceptance

Submitting an order on our website constitutes an offer to purchase a product.

Your order becomes confirmed only after:

• Your payment has been successfully authorized; and

• We send you an order confirmation or shipping confirmation.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

• Product unavailability.

• Pricing or technical errors.

• Suspected fraud.

• Incomplete or incorrect customer information.

• Orders that violate applicable laws or these Terms.

If your order is cancelled after payment has been received, any eligible refund will be processed using your original payment method.

6. Pricing and Payments

All prices displayed on our website are shown in the applicable local currency unless otherwise stated.

Prices may change without prior notice.

Unless specifically indicated, product prices do not include:

• Shipping charges

• Customs duties

• Import taxes

• Government-imposed fees

Customers are responsible for paying any applicable customs duties, VAT, taxes, or import charges required by the destination country.

We accept approved payment methods displayed during checkout.

By placing an order, you confirm that:

• You are authorized to use the selected payment method.

• The payment information provided is accurate.

• Sufficient funds are available to complete the transaction.

Orders will not be processed until payment has been successfully received.

7. Shipping and Delivery

We deliver orders throughout the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).

Estimated delivery times are provided for convenience only and should not be considered guaranteed delivery dates.

Delivery delays may occur due to:

• Public holidays

• Customs clearance

• Weather conditions

• Courier delays

• Force majeure events

• Incorrect delivery information provided by the customer

Once your order has been handed over to our delivery partner, the responsibility for transit rests with the carrier. However, we will make reasonable efforts to assist customers in resolving delivery-related issues.

Customers are responsible for ensuring that the delivery address and contact information provided are accurate.

Additional delivery charges may apply if an order needs to be re-shipped due to incorrect information supplied by the customer.

8. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy, which forms part of these Terms & Conditions.

By placing an order, you acknowledge that you have read and agreed to our Return & Refund Policy.

9. Intellectual Property

All content available on this website, including but not limited to:

• Logos

• Trademarks

• Product names

• Images

• Videos

• Graphics

• Text

• Website design

• Icons

• Software

• Layouts

is the exclusive property of Anokhi Dokan or its licensors and is protected under applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit any content from this website without obtaining our prior written permission.

Unauthorized use of our intellectual property may result in legal action.

10. Acceptable Use

You agree not to use our website:

• For any unlawful purpose.

• To violate applicable laws or regulations.

• To infringe upon intellectual property rights.

• To upload malicious software or viruses.

• To interfere with the operation or security of the website.

• To obtain unauthorized access to our systems.

• To engage in fraudulent, abusive, or deceptive activities.

• To collect or misuse personal information belonging to other users.

Violation of these Terms may result in suspension or permanent termination of your access to our services.

11. Privacy and Data Protection

Your privacy is important to Anokhi Dokan. We are committed to protecting your personal information and handling it responsibly.

When you use our website or place an order, we may collect information such as your name, email address, phone number, shipping address, billing information, and payment details to process your orders and improve our services.

We process your personal information in accordance with our Privacy Policy and applicable data protection laws in the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).

By using our website, you consent to the collection, use, and storage of your information as described in our Privacy Policy.

12. Customer Reviews and Feedback

We welcome your reviews, comments, suggestions, and feedback regarding our products and services.

By submitting any review, testimonial, photograph, suggestion, or other content to Anokhi Dokan, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, publish, modify, translate, display, and distribute such content for marketing, promotional, and business purposes.

You confirm that:

• Your content is truthful and based on your genuine experience.

• You own the rights to the content you submit.

• Your content does not infringe upon the rights of any third party.

• Your content does not contain unlawful, offensive, defamatory, abusive, misleading, or inappropriate material.

We reserve the right, but are not obligated, to review, edit, reject, or remove any submitted content at our sole discretion.

13. Third-Party Websites

Our website may contain links to third-party websites or services for your convenience.

These websites operate independently of Anokhi Dokan, and we do not control or endorse their content, policies, products, or services.

We are not responsible for any loss, damage, or inconvenience arising from your use of third-party websites.

You access such websites entirely at your own risk and should review their respective terms and privacy policies before using them.

14. Errors, Inaccuracies, and Product Availability

While we strive to ensure that all information on our website is accurate and up to date, occasional errors may occur.

These may include errors relating to:

• Product descriptions

• Product availability

• Pricing

• Promotional offers

• Shipping information

• Images

• Technical specifications

We reserve the right to correct any errors, update information, modify product details, or cancel orders where necessary without prior notice.

If an order is cancelled due to an error after payment has been received, any eligible refund will be processed promptly using the original payment method.

15. Website Availability

We aim to provide uninterrupted access to our website; however, we do not guarantee that the website will always be available or operate without interruption.

Temporary interruptions may occur due to:

• Scheduled maintenance

• Technical issues

• System upgrades

• Internet connectivity problems

• Events beyond our reasonable control

We reserve the right to suspend, modify, or discontinue any part of the website or its services at any time without prior notice.

16. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website, products, and services are provided on an "as available" and "as is" basis.

While we make every reasonable effort to provide accurate information and quality products, we do not guarantee that:

• The website will operate without interruption or error.

• The website will always be secure or free from viruses or harmful software.

• Product descriptions or other website content will always be complete or error-free.

• The website will meet every customer's individual expectations.

Nothing in these Terms excludes any consumer rights that cannot legally be excluded under applicable laws of the UAE or KSA.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Anokhi Dokan shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or relating to:

• Use or inability to use our website.

• Delays in delivery.

• Loss of profits, business opportunities, or revenue.

• Technical interruptions.

• Data loss.

• Third-party actions.

• Customer misuse of products.

Our total liability for any claim relating to a purchase shall not exceed the amount paid by the customer for the relevant product, except where a greater liability is required under applicable law.

Nothing in these Terms limits liability for matters that cannot legally be excluded under the laws of the UAE or Saudi Arabia.

18. Indemnification

You agree to indemnify, defend, and hold harmless Anokhi Dokan, its owners, employees, affiliates, service providers, and business partners from any claims, liabilities, losses, damages, expenses, or legal costs arising from:

• Your breach of these Terms.

• Your misuse of our website.

• Your violation of any applicable law or regulation.

• Your infringement of any third-party rights.

This obligation survives the termination of your use of our website.

19. Force Majeure

Anokhi Dokan shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances include, but are not limited to:

• Natural disasters

• Floods

• Fires

• Epidemics or pandemics

• Government actions

• War

• Civil unrest

• Labour disputes

• Transportation disruptions

• Power outages

• Internet or telecommunications failures

Where possible, we will make reasonable efforts to minimize any disruption to our services.

20. Suspension or Termination

We reserve the right to suspend, restrict, or permanently terminate access to our website or services without prior notice if we reasonably believe that a user has:

• Violated these Terms.

• Engaged in fraudulent activity.

• Misused our services.

• Attempted unauthorized access to our systems.

• Conducted any activity that may harm Anokhi Dokan, our customers, or our business.

Termination does not affect any rights or obligations that accrued prior to the date of termination.

21. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA), depending on the country in which the order is placed or fulfilled.

Any dispute arising out of or relating to these Terms, your use of our website, or any purchase made through Anokhi Dokan shall, where possible, be resolved amicably through mutual discussion.

If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the competent courts of the applicable country, unless otherwise required by mandatory consumer protection laws.

Nothing in these Terms limits any statutory rights available to consumers under the applicable laws of the UAE or KSA.

22. Severability

If any provision of these Terms & Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be interpreted to the fullest extent permitted by law, and the remaining provisions shall continue in full force and effect.

The invalidity of any single provision shall not affect the validity or enforceability of the remaining provisions.

23. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on our website, constitute the entire agreement between you and Anokhi Dokan regarding your use of our website and services.

They supersede all previous communications, representations, or agreements, whether written or oral, relating to the same subject matter.

24. No Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.

Any waiver of a provision will only be effective if made expressly in writing by Anokhi Dokan.

25. Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent.

Anokhi Dokan reserves the right to assign or transfer its rights and obligations under these Terms to any affiliated company, successor, or purchaser of the business, provided that doing so does not reduce your legal rights.

26. Changes to These Terms & Conditions

We reserve the right to update, amend, or modify these Terms & Conditions at any time to reflect changes in our business operations, legal requirements, or services.

Any changes will become effective immediately upon publication on our website unless otherwise stated.

We encourage customers to review these Terms periodically. Your continued use of our website after any updates constitutes your acceptance of the revised Terms.

27. Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us using the details below.

Anokhi Dokan

Email: anokhidokan@gmail.com

Business Address: Deira, 214, Dubai, United Arab Emirates.

Customer Support Hours: Always open

28. Effective Date

These Terms & Conditions are effective from [5th July 2026] and remain in force until replaced or updated by Anokhi Dokan.

By accessing our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions.

Thank you for choosing Anokhi Dokan. We appreciate your trust and look forward to providing you with a secure, reliable, and enjoyable shopping experience.